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FAQ

FAQ

General information/products

Which products does JO & JUDY offer? For whom are the products?

JO & JUDY offers stylish stationery and other design products that help you organize your everyday worklife. No matter if you’re a student, an ambitious businesswoman, a busy mom or simply a fan of organizing – our products make your planning easier, your days better and also provide a lot of freedom for your creativity.

Are all the JO & JUDY products in English?

Yes, all JO & JUDY products are in English.

How can I contact JO & JUDY?

If you have any further questions about our products, delivery or payment you can contact our customer service at shop@joandjudy.com.

Order

Do I have to register before I can order something?

No, you do not have to register before placing an order.

I need help with ordering. Is there someone I can contact?  Whom can I contact when I have any further questions?

If you have any further questions about our products, delivery or payment you  can contact our customer service at shop@joandjudy.com. If you have already placed your order, please make sure to include your name and your order number in your email.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

We are sorry that you’re not pleased with your order. In this case, you can of course return the item and you will get a total refund. However shipping costs will not be covered by JO & JUDY.

I’ve received my order, but it has some flaws.  Can I exchange, refund or return the item?

If your product has any flaws, please send an email to the customer service and  tell them what is wrong with it. Make sure to include your order number and name in your mail. Depending on what is wrong with your product, we will replace it with a new one. Your feedback is very important to us in order to improve the quality of our products.

Where can I buy JO & JUDY products? Can I order them in other shops?

At the moment, you can order our products only in our online shop.

I have placed my order more than 4 days ago and I still haven’t received a confirmation. What may be the reason for that?

If you chose the payment method ‘advance payment’ we cannot work on your order before receiving the payment. In case of payment via PayPal, problems concerning payment disruptions can sometimes occur. Please check first if your transfer via PayPal was debited before contacting our customer service.

Payment

Which payment options do you accept?

The possible methods of payment are advance payment, payment via Paypal, via credit card and via Amazon Payments.

Do you have a minimum order value?

There is no minimum order value.

When do I have to pay?

Within 10 days after the formation of the contract.

Delivery

What countries do you deliver to?

We deliver worldwide.

How long does the delivery take?

Within Germany the delivery takes 1 – 3 business days. Within Europe the delivery takes 2 – 7 business days, depending on the country. The worldwide delivery time depends on your location.
(For example: Shipment to the United States takes about 10 – 12 working days.

We deliver via DHL. To get an overview of the shipping times, visit their website: www.dhl.com)

How much are the shipping costs?

    1. Shipping class I (Only in Germany):
      The shipping class I includes all orders of postcards and postcards sets – cost: 2,90 €
    2. Shipping class II (Only in Germany):
      The shipping class II includes all orders of any item except postcards – cost: 4,90 €
    3. Shipping class EU:
      The shipping class EU includes all orders with any item outside from Germany – cost: 9,50 €
    4. Shipping class worldwide:
      Outside the EU – cost: 25,00 €

Can you deliver to post boxes and packing stations?

Yes, we can deliver to all post boxes and packing stations.

Which delivery company delivers the products?

We deliver via DHL.

Is there a tracking number for the delivery?
Yes, after sending your delivery, you’ll receive a mail including your DHL tracking number.

What can I do when my delivery does not arrive? 

If your delivery does not arrive, please contact our customer service at shop@joandjudy.com. Make sure to include your name and order number in your mail.

 

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